Services

Service

The following information is provided as a basic summary only. For details contact your Sonus Imaging dealer, or call Sonus Imaging directly at (646) 568-2928. Note: Replacement parts are provided at no charge only for defective copmonents, not componnets damaged by misuse or abuse.

The Service Agreement

Our best agreement, it is the most cost-effective program available.

All replacement parts
All software updates for purchased applications
All probes are covered by our exchange program
One annual preventive maintenance call
All travel and labor costs
Telephone technical assistance
Under this agreement, service is rendered 8AM to 5 PM local time, 7 days/week (Except for National Holidays).

The Support Agreement

This agreement is intended to support qualified biomedical technicians who are direct employees of our customers. Training by Sonus Imaging is typically required.

In addition, initial screening of service problems and some troubleshooting with suppoart by Sonus Imaging personnel via telephone is expected to be performed by the customer. Finally, all Sonus Imaging equipment (of the same Model) at the customer site must be included in the agreement.

This agreement covers:

All replacement parts
All software updates for purchased applications
All probes are covered by our exchange program
All telephone technical assistance
No travel and labor is provided as part of this contract.